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Holden Customer Care

For queries relating to your Holden vehicle.

Call: 1800 46 465 336

Visit Holden

Monday – Friday: 8am – 6pm AEST

Saturday & Sunday: Closed

Public Holidays: Closed National and Victorian public holidays.

Holden Financial Services

If your loan account commenced prior to January 2019, please contact St. George Holden Financial Services on 1300 309 826 . Otherwise for queries relating your Holden Services loan account commencing after January 2019.

Call: 1300 288 333

Email: contactus@holdenfinancialservices.com.au

Monday – Friday: 8am – 5pm AEST

Saturday & Sunday: Closed

Public Holidays: Closed National and Victorian public holidays.

Financial Hardship

Experiencing difficulties in meeting your repayment obligations?

Call: 1800 959 233

Email: assist@holdenfinancialservices.com.au

Customer Feedback / Complaints

For Holden Financial Services customer feedback / complaints.

Call: 1300 288 333

Email: disputes@holdenfinancialservices.com.au

Frequently Asked Questions

No, you can continue with your loan and your terms & conditions and scheduled loan repayments are unchanged.

Yes, this is unchanged. The HGV amount is subject to you keeping and returning your vehicle in an acceptable condition in accordance with the Fair Wear and Tear guidelines . The HGV amount may be reduced, if you do not keep your vehicle in an acceptable condition and/or you exceed your nominated kilometre allowance

Yes, this is unchanged. An excess kilometre charge will be applied for each kilometre you travel above your nominated kilometre allowance in your loan contract.

Yes, this is unchanged. Please continue to access and use "My Account" as you normally would.

The Holden Guaranteed Value gives you the option to return your Holden to Holden Financial Services (HFS) at the end of your loan term. At the end of your loan, HFS will purchase your Holden at an agreed price, as determined by HFS at the beginning of your loan and set out in your loan agreement, subject to Fair Wear and Tear requirements and agreed kilometres being met.

At the end of your loan term you can decide to:

  • Trade in your Holden and upgrade to a new Holden;
  • Keep your Holden by paying the outstanding loan balance (which will be the same as the guaranteed value amount, provided that you also meet the relevant payment obligations under your contract); or
  • Return the vehicle to HFS with no more to pay.

The Holden Guaranteed Value was available on new and approved demonstrator Holden vehicles at participating Holden Dealerships.

The guaranteed value amount is determined by HFS by referencing automotive industry valuation guides taking into consideration the following:

  • a vehicle completing a pre nominated annual number of kilometres
  • the age of the vehicle at the end of the loan term; and
  • subject to the vehicle meeting Fair Wear and Tear requirements.

The guaranteed value amount does not represent the likely market value of the vehicle at the end of your loan term. It does represent the minimum value of the vehicle that HFS will pay toward your final loan repayment, if you choose to return the vehicle to HFS at the end of the loan term and is subject to fair wear and tear requirements and agreed kilometres being met.

The Fair Wear and Tear guidelines represent the acceptable condition of your Holden at the end of the loan term, if you don't want to impact your guaranteed value amount. So you know what's expected in caring for your Holden during your loan term and understanding your responsibilities regarding the acceptable condition of your Holden, in case you wish to return your vehicle to us.

The guaranteed value amount may be reduced, and you will be liable for any loan agreement deficit if you exceed the nominated kilometre allowance and/or the vehicle is not in an acceptable condition in accordance with the Fair Wear and Tear guidelines .

  • Ensure your Holden is regularly serviced in accordance with Holden’s vehicle service schedule.
  • Consider periodical wheel alignment to ensure tyre safety and even tread wear.
  • General day-to-day maintenance such as regularly checking fluid levels, monitor tyre pressure and tread depth.
  • Any irregular noises or change in performance must be investigated immediately – refer to your Holden Dealership for assistance.
  • Regularly clean your Holden including the interior upholstery and trim.
  • Remove promptly any tree/bird droppings to prevent permanent damage to exterior paintwork.
  • Do not exceed your Holden’s towing capacity.
  • Regularly check your Holden to identify any damage.

Yes, simply pay out the guaranteed value amount at the end of your loan term.

Yes, simply pay out the guaranteed value amount at the end of your loan term.

12 months, 24 months, 36 months and 48 months.

Yes, the Holden Guaranteed Value loan agreement has a fixed rate of interest, a fixed term and fixed monthly repayments for the duration of the loan agreement and is subject to approval criteria and terms and conditions.