If you have been impacted by COVID-19 and need assistance with your loan, send us an e-mail at any time to
or please do not hesitate to call us on 1300 288 333
, Monday – Friday, 9am – 5pm AEST, excluding National and Victorian Public holidays.
In these times of solidarity
The safety and well-being of our communities is our top priority. As a result, we have limited the staff in our Customer Service Centre, and due to that our regular service levels could be affected. You can save time obtaining the service or information you need directly by clicking the My Account icon located in the top left hand corner of our home page in this website.
If the information you are looking for is not available in the My Account portal or you have any additional queries about your loan, please do not hesitate to call us on
1300 288 333
or email firstname.lastname@example.org